Refund policy

Returns & Refunds

We want you to be happy with your Knick Knackys purchase.

Because many of our products are made to order especially for you, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and clear photos showing the issue so we can review your request and determine the appropriate resolution.

Order Issues

If you believe your package was lost in transit or there is another problem with your order, please contact us so we can investigate.

Cancellations

Because orders may enter production shortly after they are placed, cancellations or changes are not guaranteed once an order has been submitted for fulfillment. Contact us as soon as possible if you need to request a change.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Questions about an order or this policy can be sent through the contact information provided on our website.